Garrett contacted me right away to set up an appointment. He called a half hour before arriving, as promised. He and his team got right to work and were very friendly and efficient. In addition to cleaning the chimney, he told me what he saw while he was up on my roof (condition of roof, gutters, chimney) which was helpful, since I don't ever go up there. All in all, an exceptionally good experience with a smart and courteous professional. I would highly recommend DMV and we'll be using them again in the future.